Getting Connected
Who to call when? And for what? Here’s a handy list outlining many numbers for important services and departments in Austin.
- Police:
- Emergencies Dial 911
- Non-emergencies Dial 311
- Mailing Address:
- Austin Police Department
- PO Box 689001
- Austin, Texas 78768-9001
- Email: apd3@ci.austin.tx.us
- Fire:
- Emergencies Dial 911
- Non-emergencies Dial 311
- Mailing Address:
- Austin Fire Department
- 4201 Ed Bluestein Blvd.
- Austin, TX 78721
- Email: firepublicinfo@ci.austin.tx.us
- EMS:
- Emergencies Dial 911
- Non-emergencies Dial 311
- Mailing Address:
- City of Austin / Travis county EMS System
- 517 South Pleasant Valley Road
- Austin, TX 78741
- Email: EMSPublicInfo@ci.austin.tx.us
Utilities
Utilities/Water/Wastewater/Trash Collection
Residence within the City of Austin service area, receive a consolidated, monthly billing summary, itemizing their use of each service.
For information concerning electric services and rates, contact:
- Austin Energy
- 721 Barton Springs Road
- Austin, TX 78704
- 512-322-6300.
For information on water and wastewater service, contact:
- Water and Wastewater Utility
- City of Austin
- P.O. Box 1088
- Austin, TX 78767-8859
- 512-322-0101.
Garbage collection information may be obtained from:
- Solid Waste Services Division
- Transportation and Public Services Department
- City of Austin
- P.O. Box 1088
- Austin, TX 78767-8844
- 512-472-0500.
Private companies handle these services outside the city. Ask your leasing agent or realtor for information about the utility companies servicing your location.
- Bluebonnet Electric Cooperative - serves Bastrop and Caldwell counties and parts of Travis County.
- 272-8721
- Pedernales Electric Cooperative - serves Lake Travis and northwest, south and southwest Travis County.
- 219-2602
- TXU Electric - serves north central Texas, including parts of Williamson and Bastrop counties.
- 800-242-9113
- Gas Service for the Greater Austin Area is provided by:
- Texas Gas Service
- PO Box 1268
- Austin, TX 78785
- 512-477-5852 or 800-700-2443.
- Cable Television / Satellite Services:
- Time Warner - Servicing Austin, Round Rock, Taylor, Hutto, Granada Hills, Lago Vista and Buda
- 512-485-5555
- www.timewarneraustin.com/
- Futuristic Cablevision, Inc.
- Servicing Lago Vista and Leander
- 512-267-3126
- Grande Communications
- Servicing Austin, San Marcos and Round Rock
- 512-220-4880
- www.grandecom.com/
- Heartland Cablevision
- Servicing Counties of Travis, Williamson, Burnet, Blanco, Hays, Bastrop and Lockhart
- 800-880-0292
- DirectTV
- Servicing the Austin Area – call for availability
- 512-445-4449
- Cox Communications of Pflugerville
- Servicing Pflugerville and Leander
- 512-930-3085
- Cox Communications Williamson County
- Servicing Williamson County (Georgetown, Leander and Pflugerville)
- 512-869-1505
- Internet Service Providers:
- Grande Communications
- 512-220-4880
- Road Runner
- 512-531-2345
- AT&T
- 888-297-8433
- Hosting.com
- 512-257-4700
- AustinTX.com
- 512-300-0176
- Business Network Solutions
- 512-343-9646
- Electric Lightwave
- 800-897-9354
- Onramp Access, Inc.
- 512-322-9200
- STIC.NET
- 512-493-4910
- Data Foundry
- 512-684-9100
- Earthlink
- 800-890-6356
- Verio Texas
- 512-306-0700
- Telephone:
- The three major providers of telephone service area:
- Grande Communication
- AT&T
- Time Warner Cable
